Terms & Conditions

Effective Date: September 18 | Last Updated: September 18, 2026

Welcome to Volt Power Connects (accessible via voltpowerconnects.co.za). These Terms & Conditions govern your use of our platform, whether you are a Homeowner or Business seeking solar, wind, or EV installation services ("Client"), or a registered Installer Partner ("Partner") offering such services through our platform. By accessing or using our website or platform, you agree to be bound by these terms.

If you do not agree to all of these terms, you must not use our website or services.

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1. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and Volt Power Connects. Where a clause applies specifically to Clients or specifically to Partners, this is indicated. All other clauses apply to both.

2. Nature of Our Services

Volt Power Connects operates as a lead generation and matchmaking platform connecting prospective Clients with independent, third-party Installer Partners for solar, wind, and EV installation services.

• We do not directly perform installation, engineering, or electrical contracting work.
• We facilitate introductions and forward Client requests to matched, independent Installer Partners.
• Installer Partners are independent businesses, not employees, agents, or representatives of Volt Power Connects.
• Any agreement, quote, invoice, or financial transaction for installation work is strictly between the Client and the chosen Installer Partner.

3. Client Obligations and Information Accuracy

By submitting a request through our platform, Clients agree to:

• Provide accurate, current, and complete contact details, property address, and energy requirements.
• Verify their phone number via the one-time PIN (OTP) process where required.
• Have the legal authority to authorize a site assessment or installation at the specified property.
• Use the platform only for lawful purposes and not submit fraudulent, duplicate, or spam inquiries.

4. Installer Partner Obligations

By registering as an Installer Partner, you agree to:

• Provide accurate and current business, licensing, and compliance information, including but not limited to CIPC registration, DoEL electrical contractor registration, wireman's license, SARS tax compliance status, and proof of public liability insurance.
• Maintain valid registration, licensing, and insurance for the duration of your use of the platform, and notify us promptly if any of these lapse or change.
• Respond to assigned leads within the response window communicated to you at the time of assignment. Leads not responded to within this window may be automatically reassigned to another Partner without notice or compensation.
• Provide quotes, invoices, and pricing that are accurate and made in good faith. Where quote content is generated with the assistance of AI tools provided on the platform, you are solely responsible for reviewing, verifying, and correcting that content before it is sent to a Client - AI-assisted output is a drafting aid only and is not guaranteed to be accurate or complete.
• Deal with Clients introduced through the platform honestly, professionally, and in compliance with all applicable South African laws, including consumer protection legislation.
• Not circumvent the platform to avoid applicable fees for leads received through Volt Power Connects.

We reserve the right to suspend or terminate an Installer Partner's account, without refund of prepaid subscription fees, where we reasonably believe these obligations have been breached, or where verification documents are found to be false, expired, or fraudulent.

5. Subscriptions, Billing, and Cancellation (Installer Partners)

• Access to lead allocation and platform features is provided on a subscription basis, billed monthly via our third-party payment processor.
• Subscription fees are billed in advance and are non-refundable except where required by South African law.
• If a scheduled payment fails, your account may enter a grace period, during which certain features may be limited. If payment is not resolved by the end of the grace period, your subscription will be suspended.
• You may cancel your subscription at any time; cancellation will take effect at the end of the current billing period, and no partial refund will be issued for the remaining period.
• Lead allocations, pricing, and plan features may be changed by us from time to time, with reasonable notice provided to active Partners.

6. Lead Matching and Allocation

Leads are matched to Installer Partners using automated criteria, including but not limited to the Partner's registered service radius, verification status, subscription plan, and monthly lead allocation. Volt Power Connects does not guarantee any specific number, quality, or conversion rate of leads, and reserves the right to manually assign or reassign leads at its discretion, including to address unresponsiveness, quality concerns, or platform integrity.

7. Pricing, Quotes, and Quotations

Any solar potential estimates, roof analysis, or system size suggestions generated through our platform (including data sourced from third-party services such as Google Solar API) are for informational purposes only and are not a substitute for a formal, on-site assessment. Final pricing, system design, equipment specification, and financing terms are determined exclusively by the Installer Partner following their own assessment.

8. Protection of Personal Information

We collect and process personal information, including contact details, property addresses, identity documents, and financial information, in accordance with the Protection of Personal Information Act, 2013 (POPIA). Full details of what we collect, why, how long we retain it, and your rights regarding your information are set out in our Privacy Policy, which forms part of these Terms & Conditions.

9. Intellectual Property Rights

All content, features, logos, designs, text, graphics, and source code on voltpowerconnects.co.za are the intellectual property of Volt Power Connects and are protected by South African and international copyright, trademark, and intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by South African law, Volt Power Connects shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with:

• The performance, workmanship, conduct, delays, licensing status, or failures of any Installer Partner introduced through our platform.
• Any inaccuracies in estimates, solar potential data, energy savings forecasts, or AI-assisted quote content.
• Disputes, contracts, or financial transactions entered into directly between a Client and an Installer Partner.
• Unauthorised access to or alteration of your transmissions or data, despite our reasonable security measures.

Nothing in these Terms limits any liability that cannot lawfully be limited or excluded under South African law, including under the Consumer Protection Act, 2008.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Material changes will be communicated to registered Installer Partners via email prior to taking effect. Continued use of the website following any changes constitutes acceptance of the new terms.

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13. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us via: